Quick facts

Why it matters

Because AI in retail affects customer trust, margins, stock flow, and personalisation. Getting the basics right matters long before anyone wheels in the hype machine.

What you’ll learn

Who this book is for

Retail executives, e-commerce managers, and supply chain teams exploring AI's role in personalisation, inventory, and sustainable operations.

What this book covers

A 234-page guide to AI in retail — personalisation, inventory optimisation, sustainable supply chains, and how intelligent systems are transforming the customer experience.

What makes this book distinct

Retail is where AI has the most direct impact on everyday consumer experience — and most consumers don't know it's happening. This book covers personalisation algorithms, dynamic pricing systems, inventory management AI, and the ethical questions those systems raise about manipulation and fairness.

Not your book? Not a marketing technology guide — the book takes a critical as well as analytical approach. If you want a straightforward implementation manual, look elsewhere. If you want to understand what retail AI actually does and what questions it raises, this is for you.

Jonathan Harris – AI Author & Podcast Host
Jonathan Harris Artificial Intelligence Author & Host of Turing's Torch AI Weekly

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Deeper overview

Longer-form context from the retired overview page, now folded into the canonical book route.

Problem framing: where this topic gets messy

Retail systems live or die on thin margins, timing, customer behaviour, and operational discipline. AI only earns its keep when it improves those decisions in measurable ways. A 234-page guide to AI in retail — personalisation, inventory optimisation, sustainable supply chains, and how intelligent systems are transforming the customer experience. Pages: 234. Because AI in retail affects customer trust, margins, stock flow, and personalisation. Getting the basics right matters long before anyone wheels in the hype machine.

Practical outcomes

In practical terms, the aim is simple: you should see where forecasting, personalisation, stock planning, and customer-service automation move the needle in real retail settings. That means clearer judgement, fewer lazy assumptions, and a much better sense of where to press further or walk away.

  • Identify where ai is already being used in retail today — and where the claims are running ahead of reality.
  • Work through the workflows, systems, and trade-offs behind practical retail use cases, explained in plain english.
  • Work through key themes including personalisation, inventory, forecasting, customer experience.
  • Work through the limits, risks, and awkward questions worth asking before you sign off on the sales pitch.

Chapter-level signals

Not a chapter list carved in stone, but the sort of material readers can reasonably expect to work through.

Where AI is already being used

Where AI is already being used in retail today — and where the claims are running ahead of reality.

The workflows, systems, and trade-offs behind

The workflows, systems, and trade-offs behind practical retail use cases, explained in plain English.

Key themes including personalisation, inventory, forecasting,

Key themes including personalisation, inventory, forecasting, customer experience.

The limits, risks, and awkward questions

The limits, risks, and awkward questions worth asking before you sign off on the sales pitch.

What makes this title distinct

Retail is where AI has the most direct impact on everyday consumer experience — and most consumers don't know it's happening. This book covers personalisation algorithms, dynamic pricing systems, inventory management AI, and the ethical questions those systems raise about manipulation and fairness. Not your book? Not a marketing technology guide — the book takes a critical as well as analytical approach. If you want a straightforward implementation manual, look elsewhere. If you want to understand what retail AI actually does and what questions it raises, this is for you.

FAQ

What will I learn from this book?

A 234-page guide to AI in retail personalisation, inventory optimisation, sustainable supply chains, and how intelligent systems are transforming the customer experience.

Who is this book for?

Retail executives, e-commerce managers, and supply chain teams exploring AI's role in personalisation, inventory, and sustainable operations.

How long is it?

It’s 234 pages (varies by edition).

What format is it available in?

Available as an eBook via Amazon (use the buy link on this page).

Keep exploring the Jonathan Harris AI library

Use the links below to carry on browsing the wider catalogue, the podcast, the newsletter, or a related topic.